Terms of Service

The agreement

These terms are an agreement between Goose AI, Inc. (“Goose”, “we”, “us”) and the company or organization that uses Goose (“you”). You accept them by creating a workspace, clicking to accept them or using Goose.

If you accept for a company, you confirm that you are at least 18 and have authority to bind it. Goose is for business use only.

Our Privacy Policy and Security page explain how we handle data and form part of these terms.

The beta

Goose is in beta. It is provided as is, and it may change or be discontinued. We may add, change or remove features at any time.

There is no service-level agreement or uptime commitment during the beta. Beta features can be less reliable than finished ones.

Accounts and seats

Each seat is for one named person. Seats can’t be shared, but you can reassign a seat when someone leaves or changes role.

You are responsible for activity in your workspace and for keeping your sign-in accounts secure. Tell us at security@getgoose.ai if you suspect unauthorized access.

Workspace owners and admins decide who joins the workspace, which services are connected and what is shared.

Your data

You own the data you bring into Goose and what Goose produces from it, including summaries, notes and drafts.

You give us a limited license to host, copy, process and display your data only to provide, secure and support Goose for you, and to comply with the law.

We don’t sell your data, and we don’t use it to train AI models. We may use statistics about how Goose is used that don’t identify you or anyone in your company to run and improve Goose.

You are responsible for having the right to bring your data into Goose and for how you collected it.

Acceptable use

You won’t, and won’t let anyone else:

• break the law or infringe anyone’s rights, including privacy rights;
• upload malware, or try to reach accounts or data that aren’t yours;
• overload or disrupt Goose, or get around its limits, metering or security;
• copy, reverse engineer or resell Goose, or give access to anyone outside your company;
• use Goose to build a competing product, or publish benchmarks of it without our written permission;
• send spam or messages that break anti-spam laws;
• use AI output as the only basis for a decision with legal or similar effects on a person, such as hiring, credit or housing;
• upload health information covered by HIPAA, payment card numbers or government ID numbers.

Recording and consent

You are responsible for telling meeting participants that you are recording and for getting any consent the law requires. Some places require everyone on a call to agree.

Each time you record with Goose, you confirm that you have the right to record and have the consent the law requires. You will defend and indemnify Goose against claims that a recording was made or used without proper notice or consent.

The Goose Mac app reminds you to get consent before you record. The reminder doesn’t replace your duty to follow the law.

Messages you send

Goose drafts emails and messages. It sends an email from your connected account only when you choose to send it.

You are the sender of every message you send with Goose, and you are responsible for its content and for following anti-spam and marketing laws.

AI output

Goose uses AI to produce summaries, notes, signals, research and drafts. AI output can be wrong, incomplete or out of date. Review it before you rely on it, share it or send it.

AI output is not legal, financial or other professional advice. Similar requests can produce similar output for different customers.

Fees, credits and billing

Plans and prices are on our pricing page, getgoose.ai/pricing. Prices are in US dollars and exclude taxes. Payments are processed by Stripe.

Your plan includes a monthly allowance of credits. AI work uses credits, and the pricing page shows typical ranges for each action. Credits come back when a meeting, email or research job fails. Unused credits roll over for two months, up to three times your monthly credits.

The trial lasts 14 days and needs no card. We email you before the trial ends. To keep working after it, choose a plan and pay for it then. If you don’t, your seat becomes read-only when the trial ends: your work stays, and new work pauses until you choose a plan.

Plans renew automatically for the same term until you cancel. You can cancel at any time in your billing settings, and cancellation takes effect at the end of the period you have paid for. If we change your plan’s price, the change applies from your next renewal, and we will tell you before it does.

Fees are non-refundable, except where these terms say otherwise or the law requires a refund.

Third-party services

Goose works with services you connect, such as Google, Slack, Salesforce, Granola and Clari, and with outside AI tools you connect to Goose. Your use of each is governed by your agreement with its provider.

We are not responsible for those services. A connection can stop working if its provider changes or ends its service. You can disconnect a service at any time.

Our IP and feedback

Goose, its software and its design belong to us and our licensors. These terms let you use Goose for your internal business during your subscription. They don’t transfer ownership.

If you send us feedback, we may use it without any obligation to you. Feedback doesn’t include your data.

Confidentiality

Each of us will protect the other’s non-public information with at least reasonable care, use it only for this agreement and share it only with people who need it and are bound to keep it confidential. Your data is your confidential information.

This doesn’t cover information that is public, that the other party already had or developed independently, or that it received lawfully from someone else. Either of us may disclose information when the law requires it, after notifying the other where the law allows.

Termination

You can stop using Goose and cancel at any time.

Either of us may end these terms if the other materially breaches them and doesn’t fix the breach within 30 days of notice. We may suspend or end access right away when needed to protect Goose or other customers, or to comply with the law. When we can, we will tell you why first and give you a chance to fix the problem.

Your data when you leave

When your trial or subscription ends, your seat becomes read-only. Your data stays in the workspace, and the workspace owner can export it from Settings.

A workspace owner can delete the workspace in Settings. Goose disconnects your services right away and keeps the workspace restorable for 30 days. After that, its data is permanently deleted from our live systems. Copies can remain in our encrypted backups for longer. We may keep billing records the law requires.

Disclaimers

Goose is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement.

We don’t promise that Goose will be uninterrupted, secure or error-free, or that AI output will be accurate.

Limitation of liability

To the fullest extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.

Each party’s total liability under these terms is limited to the greater of $100 or the fees you paid Goose in the 12 months before the event that gave rise to the claim.

These limits don’t apply to your payment obligations, to either party’s indemnity obligations, to gross negligence, willful misconduct or fraud, or to liability the law doesn’t allow us to limit.

Indemnity

You will defend and indemnify Goose against third-party claims arising from your data, including claims that it was collected, recorded or used without required notice or consent; from your breach of the acceptable-use rules; from messages you send; and from your use of AI output.

We will defend you against third-party claims that Goose itself, used as these terms allow, infringes a US patent, copyright or trademark, and pay damages finally awarded against you for such a claim.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Disputes will be heard in the state or federal courts located in Texas.

Changes to these terms

We may update these terms. We will post the new version here with a new date. If a change materially affects you, we will email your workspace admins at least 30 days before it takes effect. If you keep using Goose after that, the new terms apply.

General

Neither of us may assign these terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all assets. Neither of us is liable for delays caused by events beyond our reasonable control. If a provision is unenforceable, the rest still applies. These terms, with the documents they refer to and any order form, are the whole agreement between us about Goose.

Contact

Goose AI, Inc.. Email support@getgoose.ai with questions about these terms and for legal notices. Send privacy and data requests to privacy@getgoose.ai.

Mailing address: to be published